๐น Step 1: When to Request a Refund or Return ๐
You must contact us within 5 days of receiving the product.
โฐ After 5 days, refund or return requests cannot be processed.
๐น Step 2: Valid Reasons for Refund โ
We only accept refund/return requests for the following reasons:
- ๐ง Damaged product received
- ๐ฆ Wrong product delivered
- ๐ Product not delivered at all (lost in transit)
โ We do not accept returns for:
- ๐ซ Change of mind
- ๐ซ Dislike of the product
๐น Step 3: What You Must Submit ๐ค
To process your request, please submit the following:
- Three Clear Photos of the Product:
- ๐ข Front Side
- ๐ข Back Side
- ๐ข Side/Inner Part (if damaged)
- One 360ยฐ Unboxing Video:
- ๐ Show the product from all angles
- ๐ฆ Show unboxing from the original carton
- ๐ Display the shipping label/delivery slip in the video
- Clear Photo of Carton with Shipping Label & Invoice
๐น Step 4: How to Submit a Return Request ๐
- ๐๏ธ Fill out the Return Request Form on our website.
- ๐ท Upload the required photos & video.
- ๐ We will review your request within 2โ3 working days.
๐น Step 5: Refund Processing ๐ณ
If approved, your refund will be returned to the same payment method used during purchase (e.g., Credit Card, PayPal, etc.).
๐ Important: Refunds will only be issued after confirmation from our supplier (e.g., CJdropshipping). Please allow 3โ5 business days for supplier verification.
Please note that our refund & return policy only applies to purchases made directly from Solving Life Pro โ not for affiliate platforms like Amazon, eBay, or Walmart.
๐น Step 6: We Do Not Accept Returns In These Cases โ
- ๐ซ Product received more than 5 days ago
- ๐ซ Change of mind or personal disinterest
- ๐ซ Unclear or missing photo/video evidence
โ ๏ธ๐จ VERY IMPORTANT: Affiliate Purchase Disclaimer ๐จโ ๏ธ
๐๏ธ This Refund & Return Policy applies ONLY to products purchased directly from Solving Life Pro.
- โ Products purchased through Amazon, eBay, Walmart, or any other affiliate links are subject to the return/refund policies of those individual websites โ not Solving Life Pro.
- ๐ We are not responsible for refunds, returns, or delivery issues related to third-party sellers or affiliate platforms.
โ To enjoy hassle-free service, please purchase only from our official store or website. If you have any questions about our return rules or refund eligibility, Solving Life Pro is here to help you get full satisfaction.
๐ Need Help? ๐ค
Have a question about your order, refund, or return?
๐ Donโt worry โ weโre here to help!
๐ง Email: contact@solvinglifepro.com
๐ฑ Phone / WhatsApp: +8801728052891
๐ Website: www.solvinglifepro.com